Returns & Exchanges
At Flatspot, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn and original-condition items. Whether you need a different size or a full refund, our streamlined process ensures your gear gets sorted quickly.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all hangtags are attached and footwear is placed inside its original branded box.
Label and Post
Generate your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Refund Processing
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing